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Contact us

TCU is here to help answer your questions! We strive to provide customized service no matter where you are, whether you choose to call or send us an email.

Use the contact us form and discover how to bank online with TCU.

Note: Please do not use this form for transaction requests.

Phone: 866-226-5225
Fax: 800-688-6059

Monday to Friday: 7 a.m. to 6 p.m., Central time

Need help outside of our normal business hours? We offer 24/7 support to our members after hours and, on weekends and holidays.

Lost or stolen debit card? Call 866-226-5225 24 hours a day, 7 days a week and say "Debit Card."

Fraud or unauthorized transactions on your Debit/HSA Card? Complete a Transaction Dispute Form.

Correspondence (address changes, deposits, payments, etc)

Thrivent Credit Union
PO Box 8920
Appleton, WI 54912-8920

Written notices of error and requests for information for mortgages

Thrivent Credit Union
Attention: Loan Operations
PO Box 8920
Appleton, WI 54912-8920

Thrivent Credit Union Branch

We are pleased to share that our branch is now open for limited hours by appointment only. To schedule your appointment, visit our online scheduler. Learn more about TCU’s COVID-19 precautions before visiting the branch.

600 Portland Avenue S.
Suite 1200
Minneapolis, MN 55415
Phone: 612-844-4030
Fax: 612-844-4465


Monday, Wednesday, Friday 10:00 a.m. to 2:00 p.m. - By appointment only
Onsite ATM

New Year's Day: January 1
Martin Luther King, Jr. Day: January 18
Good Friday: April 2
Memorial Day: May 31
Independence Day: Observed July 5
Labor Day: September 6
Thanksgiving Day: November 25*
     *On Friday, November 26, our Member Service Center will close at 1:00 p.m. CST. There is no change to remote deposit capture deadlines or online banking transaction processing.
Christmas Day: Observed December 24

While our Member Service Center will be closed on these dates, 24/7 Member Support is available during these times with limited access to account information and processing.

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Privacy & Security Policies – Protecting the privacy of your data is a responsibility we take seriously.

If you are an individual residing in California, you may have rights under the California Consumer Privacy Act of 2018 (CCPA). If applicable, your rights are outlined in the California Privacy Policy.

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By sending this request, I agree that a Thrivent Credit Union representative may call me at the phone number(s) I provided, even though I may be on a Do Not Call Registry and/or it may be a wireless number.