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Privacy & security

Review Thrivent Federal Credit Union privacy policies below.

Internet privacy policy

We take the protection of your information seriously. We have specific controls in place in both online and mobile banking to secure your account information.

The online banking website is registered with VeriSign, an industry leader in website identification and encryption. Via your browser, VeriSign allows you to confirm the online banking website's identity before transmitting any personal information by clicking on the VeriSign logo. VeriSign uses 128-bit encryption to scramble personal information, which stays scrambled while traveling over the Internet. VeriSign also uses secure server software (SSL), the industry standard and among the best software available today for secure commerce transactions.

Passwords

It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:

  • Birth dates
  • First names
  • Pet names
  • Addresses
  • Phone numbers
  • Social Security numbers

Never reveal your password to another person. You should periodically change your password in the User Option screen of online banking.

Our mobile banking capabilities have specific security features built in, including:

  • The mobile site is https, the 's' indicates it is equipped with features that make it a secured site.
  • No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone.
  • Our service uses multiple levels of encryption to protect your personal data, including your unique passcode.
  • Our app identifies your phone each time you conduct a mobile transaction.

For more information on protecting your information while using mobile devices, review these tips from Stop, Think, Connect campaign provided by the National Cyber Security Alliance (NCSA).

Your personal identity is one of your most valuable assets and it is important to be proactive when it comes to defending yourself against identity theft. Thrivent Financial offers a free (for the first two years) and discount identity monitoring service as a benefit of membership.

NO WARRANTY

The information, materials and services contained in this site, including text, graphics, links or other items are provided "as is," "as available." Neither Thrivent Federal Credit Union third party providers nor licensors warrant the accuracy, adequacy or completeness of this information, materials or services and expressly disclaim liability for errors or omissions in this information, materials and services. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of noninfringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer viruses is given in conjunction with the information, materials or services.

LIMITATION OF LIABILITY

THRIVENT FEDERAL CREDIT UNION SHALL NOT BE LIABLE IN ANY EVENT FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF THRIVENT FEDERAL CREDIT UNION, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. Hyper-linking to other internet sites is at your own risk. Thrivent Federal Credit Union does not investigate the content, accuracy, opinions expressed, and other links provided by these resources.