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Online Security

We take the protection of your information seriously. We have specific controls in place in both online and mobile banking to secure your account information.

Online Banking Security

The online banking website is registered with VeriSign, an industry leader in website identification and encryption. Via your browser, VeriSign allows you to confirm the online banking website's identity before transmitting any personal information by clicking on the VeriSign logo. VeriSign uses 128-bit encryption to scramble personal information, which stays scrambled while traveling over the Internet. VeriSign also uses secure server software (SSL), the industry standard and among the best software available today for secure commerce transactions.

Passwords

It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:

  • Birth dates
  • First names
  • Pet names
  • Addresses
  • Phone numbers
  • Social Security numbers

Never reveal your password to another person. You should periodically change your password in the User Option screen of online banking.

Mobile Banking

Our mobile banking capabilities have specific security features built in, including:

  • The mobile site is https, the 's' indicates it is equipped with features that make it a secured site.
  • No personal or sensitive information, such as account numbers or passcodes, will ever be stored on your mobile phone
  • You will select a unique passcode to use for all your mobile app transactions
  • Our service uses multiple levels of encryption to protect your personal data, including your unique passcode
  • Our app identifies your phone each time you conduct a mobile transaction

For more information on protecting your information while using mobile devices, review these tips (Link opens in new window) from Stop, Think, Connect campaign provided by the National Cyber Security Alliance (NCSA) and the Anti-Phishing Working Group (APWG).

Identity Theft

Your personal identity is a valuable asset and it is important to be proactive when it comes to defending yourself against identity theft. Thrivent Financial offers a free (for the first two years) and discounted identity monitoring (Link opens in new window) service as a benefit of membership.

Tips on Protecting Your Online Information

There are actions you can take and things to avoid when it comes to protecting your information. Read more about online financial security tips and be aware of current frauds (Link opens in new window) and scams reported by the National Credit Union Association.