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TCU is here to help answer your questions! We strive to provide customized service no matter where you are, whether you choose to call or send us an email.

Use the contact us form and discover how to bank online with TCU.

Note: Please do not use this form for transaction requests.

Member Service Center

Phone: 866-226-5225
Fax: 800-688-6059

Mortgage Service Center

Phone: 877-636-4003

Monday to Friday: 7 a.m. to 6 p.m., Central time

Need help outside of our normal business hours? We offer 24/7 support to our members after hours and, on weekends and holidays.

Lost or stolen debit card? Call 866-226-5225 24 hours a day, 7 days a week and say "Debit Card."

Fraud or unauthorized transactions on your Debit/HSA Card? Complete a Transaction Dispute Form.

Correspondence (address changes, deposits, payments, etc)

Thrivent Credit Union
PO Box 8920
Appleton, WI 54912-8920

Written notices of error and requests for information for mortgages

Thrivent Credit Union
Attention: Loan Operations
PO Box 8920
Appleton, WI 54912-8920

Thrivent Credit Union Branch Location
Available until January 31, 2023

Branch locations are currently open by appointment only. To schedule your appointment, visit our online scheduler.

Thrivent’s Minneapolis Corporate Center
600 Portland Avenue S.
Suite 1200
Minneapolis, MN 55415
Phone: 612-844-4030
Fax: 612-844-4465
Lobby hours: Monday and Wednesday, 10:00 a.m. to 2:00 p.m.

Thrivent’s Appleton Operations Center
4321 N Ballard Rd
Appleton, WI 54911
Lobby hours: Monday, Wednesday, and Friday, 10:00 a.m. to 2:00 p.m.

Thrivent Credit Union will be closed on the following holidays:

  • New Year’s Day, observed January 2
  • Martin Luther King Jr. Day, January 16
  • President’s Day, February 20
  • Good Friday, April 7
  • Memorial Day, May 29
  • Juneteenth, June 19
  • Independence Day, July 4
  • Labor Day, September 4
  • Thanksgiving, November 23
  • Christmas Day, December 25

While our Member Service Center will be closed, 24/7 Member Support is available during these times with limited access to account information and processing.

Contact us

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Privacy & Security Policies – Protecting the privacy of your data is a responsibility we take seriously.

If you are an individual residing in California, you may have rights under the California Consumer Privacy Act of 2018 (CCPA). If applicable, your rights are outlined in the California Privacy Policy.

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By sending this request, I agree that a Thrivent Credit Union representative may call me at the phone number(s) I provided, even though I may be on a Do Not Call Registry and/or it may be a wireless number.