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TCU is here to help answer your questions! We strive to provide customized service no matter where you are, whether you choose to call or send us an email.

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Online

Use the contact us form and discover how to bank online with TCU.

Note: Please do not use this form for transaction requests.

Phone numbers

Member Service Center

Phone: 866-226-5225
Fax: 800-688-6059

Mortgage Service Center

Phone: 877-636-4003

Call center hours

Monday to Friday: 7 a.m. to 6 p.m., Central time

Need help outside of our normal business hours? We offer 24/7 support to our members after hours and, on weekends and holidays.

Debit Cards

Lost or stolen debit card? Call 866-226-5225 24 hours a day, 7 days a week and say "Debit Card."

Fraud or unauthorized transactions on your Debit/HSA Card? Complete a Transaction Dispute Form.

Location

Correspondence (address changes, deposits, payments, etc)

Thrivent Credit Union
PO Box 8920
Appleton, WI 54912-8920

Written notices of error and requests for information for mortgages

Thrivent Credit Union
Attention: Loan Operations
PO Box 8920
Appleton, WI 54912-8920

2023 Holidays

Thrivent Credit Union will be closed on the following holidays:

  • New Year’s Day, observed January 2
  • Martin Luther King Jr. Day, January 16
  • President’s Day, February 20
  • Good Friday, April 7
  • Memorial Day, May 29
  • Juneteenth, June 19
  • Independence Day, July 4
  • Labor Day, September 4
  • Thanksgiving, November 23
  • Christmas Day, December 25

While our Member Service Center will be closed, 24/7 Member Support is available during these times with limited access to account information and processing.

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Privacy & Security Policies – Protecting the privacy of your data is a responsibility we take seriously.

If you are an individual residing in California, you may have rights under the California Consumer Privacy Act of 2018 (CCPA). If applicable, your rights are outlined in the California Privacy Policy.

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By sending this request, I agree that a Thrivent Credit Union representative may call me at the phone number(s) I provided, even though I may be on a Do Not Call Registry and/or it may be a wireless number.

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